Shopping Policy

SHOPPING POLICY

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use Asian Potions Shopify e-Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of Asian Potions Shopify e-Store and to any purchases you make through Asian Potions Shopify e-Store.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Asian Potions Sdn Bhd (“Asian Potions”, “we” or “us”), whose registered office is at LotG2- 39, Level G2, Publika Shopping Gallery, No1, Solaris Dutamas 1, Off Jalan Duta, 50480 Kuala Lumpur, Malaysia. Please address any complaints, queries or correspondence regarding these Conditions or  Asian Potions Shopify e-Store, to the contacts as listed in our contact us page.

This site is operated by Asian Potions Sdn Bhd (registered number 956297-D) from its registered address at LotG2- 39, Level G2, Publika Shopping Gallery, No1, Solaris Dutamas 1, Off Jalan Duta, 50480 Kuala Lumpur, Malaysia.

Purchasing Asian Potions® Products

Eligibility to order criteria:
You may only purchase products:

  • Available for sale and details of which appear on Asian Potions Shopify e-Store;

For delivery within Peninsular Malaysia; and
For personal use, either by yourself or by your intended recipient(s) of the products. Asian Potions reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Asian Potions Franchisee, owned and operated under license by Asian Potions Sdn. Bhd.

Details of the products available for purchase (including their price) are set out on Asian Potions Shopify e- Store. Asian Potions takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Asian Potions Shopify e-Store are correct at the time when the relevant information is placed onto Asian Potions Shopify e-Store. Although every effort is made to keep Asian Potions Shopify e-Store as up- to-date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

  •  Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
  •  Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed

Asian Potions® Malaysia

On the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.

  •  Asian Potions will E-mail you to confirm your product order has been received.
  •  We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Asian Potions only upon those products being dispatched to you, as detailed in the dispatch confirmation E-mail.

 

Asian Potions may refuse or be unable to process your order if:

  •  The product you ordered is discontinued or no longer available.
  •  Your credit card does not give authorisation for the payment of the purchase price.
  •  You do not meet the eligibility to order criteria set out above.
Shipping and Delivery Terms
  • Items purchased will be couriered via standard service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding Public Holidays) upon order payment confirmation.
  • Orders will be couriered between 9am - 5pm from Monday to Saturday.
  • Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
  • Orders will need to be signed for upon delivery. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.
  • Asian Potions Malaysia will not be responsible for orders signed for by someone other than the designated recipient.
  • If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • Orders are processed Monday to Friday excluding public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.
  • All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.

 Standard Delivery Charges

  • Shipping charge of RM10 will be applied West Malaysia.
  • Shipping charge of RM15 will be applied to East Malaysia.
  • Enjoy Free Shipping with purchase of RM150 and above in West Malaysia and RM200 and above in East Malaysia.

Out of Stock Items

  • Items marked “out of stock” are not available for order. You may add the item to your wishlist and we will email you when the items are back in stock.
  • We strive to deliver your order within the delivery timing. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.

If you have any questions on our shipping policy, please contact Customer Service at asianpotions@or call 03-6211 1988 (Monday to Friday: 10am 1pm and 3pm - 5pm, excluding Public Holidays).

Order Cancellation

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully and payment is received for your purchase, the order will be "Sent to Warehouse," entering the delivery process immediately. We advice that you carefully review and modify your order prior to payment submission.

Once your order has been "Sent to Warehouse," it has entered the delivery process and no further changes can be made.

 Damaged Or Faulty Products and Incorrect Goods Received

You may exchange your goods if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 48 hours from goods received. We only accept exchanges of equal or lower value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: Asian Potions Sdn. Bhd, CIMB Account : 1258 0003632 053  and, email (asianpotions@gmail.com)  to us the bank-in slip for our reference before we courier the exchanged goods to you.

When exchanging damaged, faulty or incorrect goods received we will:

  1. Arrange to collect your goods from you free of charge
  2. Courier replacement items to you free of charge, of up to two (2) delivery attempts failing which, we will order another round of delivery chargeable at RM10 to be paid via direct bank transfer to: Asian Potions Sdn. Bhd, CIMB Account : 1258 0003632 053

Asian Potions® Malaysia

 

How To Exchange Your Goods

Complete the Refund/Exchange Form and email to asianpotions@gmail.com . You may contact Customer Care by phone +(60)3- 6211 1988, Monday-Friday (excluding Public Holidays) before 5pm.

Ensure all information required in the Refund/Exchange form are correctly and accurately completed in order for us to process your exchange smoothly. Please allow at least fourteen (14) working days (excluding Public Holidays) for us to process your exchange.

 

RETURN & REFUND POLICY (TERMS AND CONDITIONS)

 

  1. No Refund or return is applicable. We only Practice ‘EXCHANGE POLICY’. 
  2. Exchange request need to be done within 7 days after items is received (with or without consummation) with written email to  asianpotions@gmail.com
  3. Exchange is only applicable for new and unopened normal priced items with an original receipt/invoiceor mail order packing invoice. In cases of product allergies, items must not be consumed more than 90%. 
  4. All products may be exchanged once.
  5. All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
  6. Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  7. In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  8. Asian Potions Sdn Bhd reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  9. Asian Potions Sdn Bhd reserves the right to amend any Terms and conditions without prior notice

We are committed to providing quality products to our customers. If you are not fully satisfied with your online purchase, we will give you an exchange for item(s) returned, subject to the following conditions. Asian Potions® reserves the right to limit or deny exchanges.

Asian Potions® Malaysia

 

Stay In Touch

We’d like to keep you up to date on all of our exciting new product launches, promotions, and campaigns. To keep up to date simply visit us at http://asian-potions.myshopify.com and type in your email in the newsletter section and click ‘subscribe.’

Our contact details can be found on our contact us page.

 

General

Asian Potions reserves the right to:

  •  Modify or withdraw, temporarily or permanently, Asian Potions Shopify e-Store (or any part thereof) with or without notice to you; The Body Shop shall not be liable to you or any third party for any such modification or withdrawal; and/or
  •  Change the Conditions from time to time, and your continued use of Asian Potions Shopify e-Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using Asian Potions Shopify e-Store.
  •  If Asian Potions should change these Conditions, your order will be subject to the Terms and Conditions at the Date and Time of you placing your order. Copies of the appropriate T&C are available for viewing under Terms of Use within http://asian-potions.myshopify.com.
  •  If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. Malaysian law applies to these Conditions and any dispute relating to the Conditions shall be settled by the Malaysia courts.

Asian Potions® Malaysia